I run the operations behind leaders.
Hire me three ways. Executive Assistant, Operations and Property Manager, or your automation operator. I wire the tools you already run into one hub built for how you work.
A decade of operations craft.
An experienced Executive Virtual Assistant and Operations Manager with 5+ years in customer service and 5 years in property management, C-Suite support, and remote team leadership.
Skilled problem-solver with a strong track record of driving solutions, optimizing operations, and fostering strong customer, vendor, and client relationships.
Experienced in building and improving automation, SOPs, and workflows to streamline recurring tasks, reduce errors, and improve response times across property management and administrative operations.
A track record of impact.
to Apr 2026
Executive Assistant to the Founder
- Managed executive inbox and calendar across multiple time zones
- Coordinated meetings, travel, and daily operations for the founder
- Implemented systems and automations to improve efficiency
to Nov 2025
Operations Manager and EA to the Director of Operations
- Led operations for a multi-property short-term rental portfolio
- Built SOPs, dashboards, and automations across guest comms and maintenance
- Managed vendors, reputation, licensing, and a remote VA team
to Apr 2022
Support Operations Manager
- Built operations dashboards in Excel and Google Sheets
- Standardized SOPs and improved support response times
- Designed advertising materials and management reports
to Nov 2021
Data Analyst and Project Manager
- Maintained healthcare provider data with high accuracy
- Acted as team engagement POC and contributed to data SOPs
- Supported pharma, insurance, and healthcare client projects
to Mar 2020
Digital Marketing Assistant
- Lead prospecting and email marketing via MailChimp
- Supported website promotion campaigns
to Jul 2020
AR, Loyalty and Retention, Escalations Specialist
- Inbound and outbound customer service, complaints, and upselling
- Cross-department coordination for logistics and fulfillment
- Built strong customer operations and escalation expertise
Systems I build around your stack, not mine.
Executive Assistant
Inbox and calendar mastery, travel, meetings, and back-office command centers for founders and investors.
Property Manager
End-to-end short-term rental and hospitality operations, from guests and pricing to vendors and reviews.
Automation and Systems
SOP libraries, dashboards, and workflows on n8n and Apps Script that hold up when the portfolio doubles.
Startup STR Company
High-Volume EA System for a Hospitality Investor
UK Property Management Company
If you already run it, I already know it.
PMS, channel managers, pricing, cleaning, guest comms, telephony, automation, and productivity. The platforms I build on and operate in every day. Pick a category to see what I use.
Words from leaders.
Marlon is forward-thinking in his approach and shows a genuine willingness to learn and improve. He actively looks for ways to apply what he learns, particularly in automations and process improvements.
Marlon is a standout team member. His proactive mindset and ability to adapt to changing priorities impressed me most.
Marlon anticipated needs before they became issues and maintained calm under pressure. A self-starter who elevates everyone around him.
Ready to scale your operations?
Available for executive support, operations and property management, and automation engagements. Tell me your stack and I will show you the hub.